Support

Write to us at support@systemthinkvan.com. We read every message.

What to include

• What you were doing, what you expected, and what happened instead.
• The app's version: it is at the foot of the “You” tab.
• Your device's model and system version, and the watch or ring you use, if any.
• If it is about your account, write from the email address you sign in with.

Never send your password or a sign-in code: we will never ask for them.

In the app

• Steps missing? HGRS reads Steps from Apple Health. Your watch or ring's own app must share Steps with Apple Health; “You” › “Connected sources” shows how for each brand.
• Stop sharing your steps: leave the challenge (“You” › “Privacy and data” › “Stop sharing”), or the group.
• Leaving for good: “You” › “Account” › “Delete account” (step by step).

Someone or something breaks the rules

Tap the person on a board or in People, then Report or Block; report a group or a challenge from its “⋯” menu, and a join request from Join requests. “You” › “Blocked people” undoes a block. We read every report and act on it: we remove the text, or disable the account of someone who keeps breaking the Terms. Nobody is told who reported them. If someone may be in danger, call your local emergency number first.

Your data

To see a copy of everything HGRS holds about you, to correct it, or to have it deleted, write to us from the email address you sign in with. We answer within 45 days. The privacy policy and the Consumer Health Data Privacy Policy say what we hold.

Under 18?

HGRS is for adults 18 and over. If you know of an account that belongs to someone under 18, tell us and we delete it.